Integra ERP Software




Integra ERP Support Centre

We provide both Onsite and Online technical support.

All our projects come with a complementary support period based on the project duration or pricing model.

New features or updates are implemented by on-site support team.

Technical support and technical issues if any are solved via telephone, email or on-line support.

On acceptance of the project proposal your Organization and Integra will enter into an Implementation Services Agreement as per the standard service agreement of Century Gate Software Solutions Pvt. Ltd.

We understand that for a new software user it will take some time to understand all the functionalities of the system. We want our customers to use the software tension free and also they should use our technical support department to clear their doubts. And if there in any case software fails to perform according to specifications, Integra will provide support to help the customer bring the software back up to operational mode, either through an emergency software fix or through some bypass procedures. The type of remedial support provided typically depends on the Severity Level of the problem. This support can be provided remotely or on-site, and available during business hours.

Integra has an R&D team continuously working on the product improvement. The AMC is paid to Century Gate Software Solutions Pvt. Ltd will cover any bug fixing on the base product of Integra ERP, and also you will be getting upgraded version of software without any charges.

Integra ERP - Standard Annual Maintenance

Continued access and use of Integra ERP Software
Maintenance is limited to 1 designated site (where the software is installed)
Support is unlimited to all licensed branches
Delivery of new releases of the software and software correction packages
Support via telephone, remote support/update on product issues reported
Activation and monitoring of Integra ERP product licenses
Continued Support to End-Users on day to day queries on Integra ERP through phone and online
Regular Tips & Tricks
Online Training
Communicate availability of maintenance releases and service packs
Remote rollout of maintenance releases and service packs if applicable
Help with changes to Duties & Taxes
Help with Year End Process
Help with Creation of New Fiscal Year
Access to Standard Usability Package of Customized Reports, Format etc as and when released. Integra will estimate effort and charge separately towards customization and/or rollout of the usability package unless independently carried out by the customer
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